Technical Support Specialist - VO Technical Agent Job Description
The Technical Support Specialist will provide exceptional customer service experience to small businesses currently defined as under $1000 monthly recurring revenue, located primarily in North America. This enterprises-level assistance will be to provide our Client’s VoIP telephone customers. Able to diagnose and troubleshoot software and hardware problems and help the customer install applications and programs on their VoIP telephones. The Technical Support Specialist responsibilities include resolving network issues, configuring VoIP telephone systems and using remote desktop connections to provide immediate support. You will use phone, email and chat applications to give customers quick resolutions to issues they encounter with their systems. All troubleshooting tickets must be accurately entered into our Client’s Salesforce, CRM application. Case submissions are via Web Portal and or Client Internal Escalations. Telephone (Inbound, Outbound, and Transfers) should define a percentage of each and what calls are considered transfers, chat VO Technical Agent take chat. To excel at this position you should be a natural helper, enjoy assisting people with technical issues and are able to explain technical details in a simple matter of fact manner. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical issues.
Primary Job Functions:
Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed.
We are a temp-to-perm staffing agency with years of experience at staffing Northern Nevada. We provide a level of reliability and honesty to our clients and employees that is second to none! Whether job-seeking or in need of staff, our competitive rates, dynamic people, accessibility and transparent billing make us the agency you are looking for!